Terms & conditions applying to the whym services provided by whym.global ltd

This Agreement governs the relationship between you and whym.global ltd (whym), a company registered in England, and explains your respective legal rights and ours concerning all aspects of our relationship.

1. Definitions

As used in this Agreement, the following words have these respective meanings:

1. “Agreement” means this Agreement between whym and you.
2. “Customer” or “you” means the person using our Services and with whom we have entered into this Agreement.
3. “whym” is the trade name of a service provided by whym.global ltd., a Company registered in England under Registered No 8608896 and whose offices are at Third Floor, 12 East Passage, London, EC1A 7LP. whym is also referred to in this Agreement as “Company”, “us”, “our” and “we”.
4. “Account” means the number of currently valid minutes allocated to you, and assigned to your registered telephone number as a means of identifying you when you use the service.
5. “Parties” means whym and you.
6. “Service” means the interpreting service offered by whym, which we provide to you.

2. Service

1. Warranties. whym makes no representation, warranty or guarantee, expressed or implied, about telecommunication products, network availability, interpretation including but not limited to the availability, accuracy, completeness or timeliness of any interpretation service or product. whym does not warrant the availability of interpreters for all languages at all times, and whym disclaims any warranty of fitness for a particular purpose. whym recognizes that telephonic interpretations may not be entirely accurate in all cases.. All other guarantees, representations and warranties of any kind, whether express or implied, including, without limitation, the implied warranties of satisfactory quality, merchantability, and fitness for a particular purpose or ability to achieve a particular result are hereby excluded, so far as such exclusion or disclaimer is permitted under the applicable law. whym does not warrant that the Service will meet requirements or that its operation will be uninterrupted or error free.
2. Use of Service.
• You agree not to use the Service for any unlawful or abusive purpose, or in a way contrary to the Company’s rules or the terms and conditions of this Agreement, or that interferes with or disrupts our system or other users or that is in any way unlawful, fraudulent or abusive.
• You must comply with all laws while using the Service and you must not transmit any communication that would violate any laws, court order, or regulation, or would likely be offensive or injurious to the recipient. You are responsible for all content you transmit while using the Service.
• We do not handle emergency calls. We are not liable in any way for any call to any emergency provider or the failure to connect to such provider or any action that occurs or fails to occur as a result.
• We are not responsible for any roaming and network charges that you may incur whilst using the Service.
3. Customer Service. If you have a service problem or inquiry, you may contact us by email to support@whym.global. We will make all reasonable attempts to resolve your problem or inquiry.

3. Payments/Credits

• Services provided by whym are provided on a pre-paid basis only. As a customer uses whym services, the time left on their Account will be debited accordingly.
• No phone services will be provided if the customer’s Account is not valid (i.e. does not have a current valid registration) or does not have a sufficient balance to cover the cost of the service requested.
• A minimum credit of 2 minutes is required for the system to initiate a connection to an interpreter.
• There is no facility for any refund for unused minutes on Account at any time.
• Minutes credited to one phone number cannot be transferred to another phone number.

4. Discontinuance of Service/Termination.

We have the right to interrupt, restrict, suspend or terminate Service, without notice to you, if we suspect fraudulent, illegal or abusive activity.

5. Limitation of Our Liability.

We are not liable for acts or omissions of another service provider, for information, third party services, or causes beyond our control unless caused by our gross negligence. We are not liable for service outages of 24 hours or less or for service limitations or interruptions. Our liability and the liability of any underlying carrier for any failure or mistake will in no event exceed our charges during the affected period. We are not liable for any incidental, punitive or consequential damages such as lost profits. We are not liable for economic loss or injuries to persons or property arising from use of the service, we are not liable for any act associated with the proper exercise of rights under the privacy and/or unauthorized usage provisions of this agreement. In no event shall we be liable for special, indirect, consequential or incidental damages, including but not limited to lost profits and lost savings, arising out of, resulting from, or in any way related to the services and facilities furnished by whym, even if we have been advised of the possibility of such damages. This paragraph will survive termination of this agreement.

6. Force Majeure “Matters Beyond our Reasonable Control.”

If we cannot do what we have promised in this Agreement because of something beyond our reasonable control such as lightning, flood, exceptionally severe weather, or other Acts of God, fire or explosion, civil disorder, war or military operations, national or local emergency, anything done by any government or other competent authority or labor difficulties of any kind (including those involving our employees), we will not be liable for this.

7. Miscellaneous

1. Changes to this Agreement. We may amend this Agreement, including provisions regarding the use of our Services, products, equipment, or Service Plans, charges and prices at any time.
2. Entire Agreement. These Terms and Conditions represent the entire agreement between you and us relating to the subject matter of this Agreement, which may only be amended as described in this Agreement. This Agreement supersedes any prior written or oral understanding between you and us, our affiliates, agents and contractors. If there is any inconsistency or conflict between the terms of this Agreement and the terms of any promotion, Service, and/or authorized written communications the Customer has received, the provisions of this Agreement will control.
3. Third party Rights Save as expressly provided in this Agreement, no person who is not a party to this Agreement shall have any rights in respect of this Agreement by virtue of the Contracts (Rights of Third Parties) Act 1999.
4. Invalidity and severance. If any provision of this Agreement is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Agreement, which shall remain in full force and effect. If any provision of this Agreement is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid and enforceable.
5. Governing law and jurisdiction This Agreement shall be governed by and construed in all respects in accordance with English law.

The parties irrevocably agree to submit to the exclusive jurisdiction of the English courts in relation to any claim or matter arising under or in connection with this Agreement or the legal relationships established by this Agreement.